Senior Customer Service Advisor

  • Permanent / Full Time
  • Staffordshire
  • 26000 PerAnnum GBP / PerAnnum

Do you excel in communication, remain patient under pressure, and have a talent for resolving problems?
Or are you an experienced complaints handler looking to take on additional responsibilities in quality monitoring?
We’re recruiting on behalf of a company that is looking to add an experienced Customer Service Advisor to their small quality and complaints team, where you will be given the opportunity to resolve escalations and ensure the company’s quality standards are upheld with tasks such as reviews and audits.

What’s in it for you?

  • Salary – £26,000
  • Annual Bonus
  • 25 Days Holiday + Bank Holidays
  • Monday to Friday (08:30am – 5:30pm) No Weekend Working!
  • The chance to work for a family owned business, with a company culture built on it’s values promoting trust and a great team ethic.

As a Senior Customer Service Advisor, you will play a crucial role in managing and resolving customer complaints efficiently and effectively. You will be responsible for investigating complaints, liaising with relevant departments, and ensuring that all customer concerns are addressed to the highest standards. This role requires excellent communication skills, strong analytical abilities, and a commitment to delivering exceptional customer service. 
What you’ll get:   

  • Salary– £26,000
  • Annual Bonus
  • 25 Days Holiday + Bank Holidays
  • Monday to Friday working hours
  • Eye care vouchers
  • Social events throughout the year
  • Company Sick Pay Scheme
  • Workplace Mental Health Initiative

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