Ref: HD - CSA
Staffordshire £25k - 27k per year + Benefits Full Time

We’re recruiting on behalf of an established luxury gifts and lifestyle brand that supplies tableware and giftware into some of the most prestigious retailers around the world.

The role offers a generous basic of up to £27k, 25 days annual leave + bank holidays and no weekend work!

As a Senior Customer Service Administrator, you’ll put your customer service, administration and organisational skills to good use within a role that offers variety, a constant challenge and exposure to all areas of the business.

As a Customer Service Administrator you’ll:

  • Investigate and resolve customer queries and issues
  • Provide support to key stakeholders and senior managers in the Stoke and London office
  • Build and manage strong relationships with customers in the UK and overseas
  • Support the marketing and logistics for new product launches
  • Assisting the sales team and production / warehouse teams when required

What you’ll need:

  • Experience working within a customer-focused role, resolving customer issues and queries
  • The ability to manage relationships with internal and external stakeholders
  • Good planning and organisation skills
  • IT skills, including Word, Excel, PowerPoint, and Outlook
  • A Can-do attitude with a willingness to ‘muck-in’ and support other departments when needed

What you’ll get in return:

  • Basic salary up to £27k
  • Mon – Friday
  • 25 days annual leave + bank holidays
  • Contributory Company pension scheme
  • Free parking 


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