Ref: JT - CSA
Staffordshire £18,140 - 19,000 per year Full Time

We’re looking for a Customer Service Advisor to join a friendly team where you won’t be treated as ‘just another number’ and the main focus is on quality, not quantity of calls.

As a Customer Service Advisor, you’ll take calls from customers and support them with claims processing, account queries and managing supplier relationships so the ability to manage multiple priorities in a varied customer service role is essential.

What You’ll Need:

  • Strong communication skills with an excellent telephone manner, keyboard and writing skills.
  • Naturally need to have the ability to use multiple IT systems, and accurately capture and record customer information. (Previous use of Microsoft Word / Excel)
  • Must be able to work on own initiative as well as working as part of a team.
  • Previous experience within the Customer Service sector would be beneficial.

What you’ll get in return…

  • 28 days annual leave (including bank holidays)
  • Free breakfast, fresh fruit, tea and coffee every day
  • Free on-site car-parking
  • Friendly and supportive working environment
  • The chance to be a part of a growing business.

Working hours…

  • Week 1: Mon – Fri: 08:00 – 16:30
  • Week 2: Mon – Fri: 10:30 – 19:00
  • You’ll work one Saturday in four (9:00 – 14:00)

The Company

A rapidly growing company who specialise in helping customers receive a better quality of service than that being offered by their competitors. They are acquiring hundreds of new customers a month meaning you’ll be joining a company in an exciting period of growth.

The company offers a welcoming, relaxed working environment where you would be working as part of a small but friendly team.

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